Help Desk

  • What is help desk module

    simply, it's a way to show your customer you are care about them. by help desk module your customer can send you a ticket and ask any question about products or thire orders.

    admin notifications

    customer panle

    customer panle (create new ticket)

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  • Magento 2 Help Desk Insatliition

    open your ssh (by putty or bash or command line)
    go to magento root directory
    copy downloaded file to `app/code/` directory
    after copy the files you should have this directory `app/code/WeGento/Ticket`
    if all thing done without any error please run this commands
    php bin/magento s:up
    php bin/magento s:s:d
    php bin/magento s:d:c
    php bin/magento c:f
    done ! 

    if you have any problem during installition fell free to send a ticket to us

    Magneto 2 Help Desk Config

    Help desk Ticket config

    • colse ticket after N day :  the customer ticket will close after N day (for example 7 days)
    • show ticket link inside the product  :  add a link to create a ticket inside the add to cart button
    • show the ticket link inside the order: add a link to customer order history 

    Help desk Email config :

    • Email sender : 
    • Email notification to customer : it will allow the magento send an email when new reponse send to his/her ticket 
    • Email notification to admin : it will allow the magento send an email to admin when a new ticket create
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